Should we routinely expect bad service from cheap tech suppliers like EBuyer?

ebuyer I placed an order with Ebuyer.  I’ve used them before because they are cheap and service has never been a problem.  I decided to use them for an urgent order – I only had a one day window for delivery but they had never let me down before.  I paid their premium for next day delivery, and all the items on the list showed as allocated so I assumed the order was on track.

 

I waited in the next day, and started to become concerned by lunchtime that my order hadn’t arrived.  I checked the order status page and it told me that my items had been allocated, to be delivered by today (the delivery date).

 

I contacted E-buyer and it turns out that one of the items was out of stock despite being shown as allocated.  I had not received an email or message anywhere that would let me know that E-buyer had failed to meet the delivery schedule (agreed when the order was placed).  Had I not have contacted them myself I would have been totally unaware that my order was not proceeding as it should.

 

I have posted below the response I received from E-buyer.  It shows a distinct lack of accountability or responsibility for the order problems and only a passing apology for messing me about and causing me to waste a day waiting in for their delivery.

 

I can only advise others to proceed very carefully if they place an order with E-Buyer that they need urgently.  Clearly E-buyer have issues with their system that need to be fixed (like notifying would be buyers that their items are out of stock).  Caveat emptor!

 

Final word from Ebuyer

Thank you for your response.
We have developed a suite of Order Management Tools that are unique and provide you with the ability to manage your order right up to the day before delivery.
Our intent was to provide you with as much information up front to avoid confusion on how your order would be fulfilled and within what timeframe.
We wanted to make sure that the tools worked in an intuitive and
informative way to online buyers so that you knew exactly where you were every step of the way.
Upon selecting an order from the Orders screen you will be in the ‘View Order’ section. This screen will give you the overview of the order, detailing billing and shipping addresses, the order line status and price and your overall order status.
The ‘Order Progress’ tab shows you a graphical image of your order progress making it simple to understand where each part of the order is every step of the way. If a block is green then your order has passed that status successfully, if it is red then your order will need some attention from you. Each block will offer information on each status with text to explain exactly what status your order has reached.
I apologise however for any inconvenience or annoyance caused and can confirm that the order is cancelled.

 

Have you had a similar experience with an online company?  Should we accept poor service as the price we pay for cheap goods?   Personally I think it is possible to have both but very few companies seem to be there yet!

Ubuntu vs. Windows 7: and the winner is ……

windows_7Not so long ago I wrote a blog post about Ubuntu vs. Windows 7.  After booting extensively into both systems I can now reveal that the operating system that will be going onto my PCs will be Windows 7.
  
ubuntu-logoI loved the community of Ubuntu, I loved the way it was so easy to customise (like removing the space hogging bar at the top of the screen).  I loved the way it just worked – and updates like a dream.  What I didn’t like was the poor compatibility I kept experiencing when using Open Office – something I couldn’t cope with since I use a lot of commercially produced resources in MS Office format.  I also found that many specialist programs (like my Science diagrams software, and my symbol-based word processor) didn’t work without significant effort (wine and VM machines are not what I would call ‘making the software work easily’).

The more I used Windows 7, the more I fell in love with the new interface (which I hated when I first installed it).  The enhancements provide many useful time savers and productivity tools that you come to depend on.
 

I love the taskbar.  Let me say that again.  I love the taskbar.  Showing only icons at the bottom was a stroke of genius.  Once you get used to them, going back to XP/Vista seems like a huge step backwards.  Better still is the way you can mouse over each icon and it shows you all the windows open for that application.  I love the way a middle click over a preview closes it, and a middle click on an application icon opens a new instance of that application to work on.  Doesn’t sound like much, but you soon come to rely on little features like this.
  
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I love the new Windows explorer interface.  Navigating between folders is quick and smooth, as the picture below shows.  You can move between document libraries, downloads folder, My Computer and the network with minimal mouse movement – and all from the same window.  Another small improvement but a huge time saver once you get used to using it.

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All of my software has worked on Windows 7.  All the specialist software that I need works without fiddling.  Live Mesh does an excellent job of syncing folders between computers (the blue folders above) – and works much better than rivals I tried (Dropbox seemed to forever be syncing MS Office temp files).

I love the ability to customise the login screen (also possible in Ubuntu) and the supplied rotating desktop wallpapers are superb.  The new improved Aero makes for more than just eye candy – the screen seems drab and dull if it is turned off for any reason.  Other small improvements – system tray improved, love the auto screen dimming when idle.  I also am impressed by the responsiveness and the fact that I get the same experience on my netbook and my much faster laptop.

Yes I know that Windows 7 is much more expensive than Ubuntu, but Mac OSX is much more expensive than Windows and it hasn’t stopped Mac users paying a premium to get an operating system that they prefer.


Mobile broadband (3G) from Three: a year on

three_e169gI’ve had my mobile broadband for over a year now – and I’ve kind of forgotten about it.  Not because it is seamless and smooth to use, but for the opposite reason.

When I started using my mobile broadband a year ago it was nippy and fast.  It didn’t matter where I used it – it was always fast and responsive.  Unfortunately my experience has gone downhill over the last few months.
When I connect at home I get a reasonable connection, probably due to the fact that my house is at the end of the street to the mast, and on the edge of open countryside so not many people are using this base station.  I also get a responsive connection when at my mum’s house in Whitby.  Unfortunately when I connect in Mansfield where I work the connection is poor, despite having a good signal.  After a matter of minutes the connection becomes more and more sluggish, until a reconnection (or two) is the only thing that can stir it back into life.  I’ve tried using the 3G dongle and my internal 3G modem – both suffer from the same problems. 
The results of my experiments seem to suggest a contention problem, with too many people attempting to use Three’s service in Mansfield (they do seem to have over sold in the area).  Other colleagues at work have experienced similar problems.  Phoning up gets you a customer service agent reading a script, who is reluctant to admit that Three have got problems.
I’m fortunate.  I’ve got just over 4 months left on my contract (and it’s only cost me an average of £3.50 a month for 1Gb data thanks to a combination of deals that I took).  If you are thinking of getting Three mobile broadband, my advice would be to buy a PAYG dongle and then sign up for a 1-month SIM only deal – meaning you can leave the service any time you want.  I know I’ll be cancelling my connection when my contract is up – what’s the point in paying for something that you can’t use properly?

Avermedia CP130 Visualiser – First Impressions

I bought an Avermedia CP130 visualiser to use in my science lessons, hoping it would extend the range of activities that I use the whiteboard for.  I already have digital camera, microscope and flip video so this seemed like a logical extension.

 

My first impression when I unboxed the camera was the wobbliness of the neck.  Like a big black rubbery swan, the visualiser sat on my desk with curved neck, but fortunately a smaller footprint than a real swan!  When in use there was some wobble of the image when I knocked the desk, but this was only minor – however I’d recommend seating the visualiser on a firm surface.

 

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The visualiser comes with manuals, a selection of cables, a mains adaptor (on a cable of reasonable length) and a CD containing software for PC and Mac.   Installation of the software was relatively straight forward on stand-alone laptops but our technician ran into problems when installing on our networked desktops (hopefully he’ll have success on the later version that we downloaded from Avermedia’s support site).

 

The software was quite straight forward, with the ability to operate the main features of the visualiser from both the software and the unit itself.  Pupils were impressed by the ability to switch between colour and black & white (handy for looking at monochrome text) although the negative mode freaked them out a little!  Capturing a still image from the camera takes only a mouse click, although saving them is much less intuitive (or perhaps I was limited by the resolution of my desktop – the control panel of the software starts up by default off the edge of the screen).  Video recording/time lapse is supported, as are basic annotation functions, mimicking some of the simpler functions of an IWB.  An interesting feature is the ability to broadcast the image over the network, for other PCs (with the software installed) to receive.  Whilst this sounds useful, there was significant lag between images being put under the camera, the screen updating and then networked satellite PCs being updated making it less useful than first impressions would suggest.

 

2009-Jun-10_Wed_15-09-45 2009-Jun-10_Wed_14-31-17 2009-Jun-10_Wed_15-12-01 As you can see the images were crisp. quality good and the colours well balanced when viewing on the PC screen.  The image updated quickly on screen and zooms were good, although the software was unable to save a zoomed image, instead it reverted back to the full image.  Capturing the windows worked well, although it is possible that future versions of the software will make this process easier.

 

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I didn’t use the VGA pass though cables supplied, which are more suited to the visualiser used as part of a permanent installation.  Instead I connected it up using the composite output (phono plug).  It took me a while to locate the tiny RGB/TV switch which needed to the flicked, but then the image appeared a glorious 72” wide.  It soon became apparent that the quality of the picture through the composite output was not as good as that captured at full resolution over USB.  Whilst this is probably due to the limitation of the composite video format, it is worth bearing in mind as connection to a PC gives a crisper picture with much brighter clearer colours.  Hopefully the picture below gives you a better idea of how the image differs from the composite output.

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I haven’t had much of a chance to use the visualiser yet.  The software isn’t installed on my whiteboard PC, limiting me to using the composite video output.  When I tried the hardware out with my year 11 class it was very useful being able to project a worksheet on screen (I hadn’t got a digital copy of the one I was using) and then being able to show the pupils’ work on the screen was a huge motivator.  (With the software installed I would have been able to easily highlight the flaw in the plug wiring above, which is not as obvious in the bottom picture).

 

I look forward to using the Avermedia visualiser more in future as I become more accustomed to the hardware. 

Have you got a visualiser?  How do you use yours in lesson?  Do you have any ideas how I could use mine better?

Feel free to post comments and suggestions below.